Return and Refund Policy
At Gajed, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.
Easy Returns Within 14 Days
If you are not completely satisfied with your purchase, you have the flexibility to return the product within 14 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at info@gajed.pk to kickstart the process.
Our team will provide you with a return authorization number, making it convenient for you to send the product back to us.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. IF you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.
Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.
Swift Refund Processing
Once your return is received and verified by our team, we’ll expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straight forward as possible for you.
Order Medication and Cancellations
We understand that circumstances may change, which is why we offer a 24-hour window for order medications or cancellations. Simply reach out to us, and if your order hasn’t entered the fulfilment process, well accommodate your request without any hassle.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Address: Office # 101, Nadir Plaza, 4th Road, B Block, Satellite Town, Rawalpindi, Pakistan
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Dedicated Customer Support
Our dedicated customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
- Email: info@gajed.pk
- Operating Hours: Monday – Sunday: 10:00 – 18:00 (EST)
At Gajed, we’re committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we’re here to ensure your good shipping experience with us.
So, shop with confidence knowing that we’ve got you covered every step of the way. Our policy is simple and straightforward, making it easy for you to return a product or claim a refund. No hidden charges, no convoluted processes. Everything is laid out clear for you. Feel safe and secure as we aim to retain your trust, so grab your shopping cart and start the amazing journey with us.